Account deletion
This page explains RahGame Account deletion, the deletion path available inside the game, what happens after a request, and how users can contact support regarding linked account data.
1. Which account is covered by each deletion path
RahGame uses a portal-level RahGame Account and a separate world or game account used to play on a specific server. RahGame Account can be marked for deletion from the account panel. A world account can be marked for deletion from inside that world.
- The website path /account/ > Security > Delete RahGame Account blocks the portal account and revokes active site sessions and remembered-device tokens.
- The in-game path Settings > Account > Delete account blocks the currently used world account and starts its recovery window.
- If that world account is linked to a RahGame Account, the deletion flow still applies to the world account used in the game.
- Requests concerning recovery, payment records, or broader linked service data can be handled through support.
2. How to request deletion
To request deletion of RahGame Account, the user must sign in to the account panel and open:
/account/ > Security > Delete RahGame Account
The request requires the current password, the safety phrase DELETE ACCOUNT, and an explicit confirmation checkbox.
To request deletion of a game or world account, the user must sign in to the game and open:
Settings > Account > Delete account
If the user cannot access the account, or wants help concerning a linked RahGame Account, they may contact support and ask for access recovery or deletion verification: Support Center.
3. What happens immediately after the request
- RahGame Account deletion locks the portal account immediately and signs out active site sessions.
- World account deletion locks the selected world account immediately and normal sign-in is blocked.
- This applies to the game account: a one-time recovery code lets you restore it yourself within 60 days, and for up to 12 months from the request you can ask support to restore it. A website account is deleted immediately and cannot be restored.
- After the recovery window expires, deletion proceeds irreversibly unless retention is required by law, security, fraud prevention, or an active dispute.
4. Data that are deleted or anonymized
- World account data and gameplay profile data that are no longer needed for legal, security, or fraud-prevention reasons.
- World-linked presentation data and player-facing profile elements associated with the deleted game account.
- RahGame Account profile records may also be deleted or anonymized after a self-service deletion request where no retention obligation applies.
5. Data that may be retained
Some limited records may be retained after deletion where required by law or justified by legitimate security and accountability needs.
- Accounting and transaction records, if the user purchased paid digital content and retention is required by tax or accounting law.
- Security logs, anti-abuse records, and evidence needed to investigate fraud, cheating, account takeovers, or chargebacks.
- Records needed to resolve claims, disputes, or pending support and moderation matters.
Where retention applies, the data are kept only for the legally required or strictly necessary period and then deleted or anonymized.
6. Contact for deletion-related questions
If the user has questions about world-account deletion, RahGame Account data, recovery, or retained data, they can contact RahGame support at: